When you’re hiring long-distance movers, don’t make the mistake of choosing a moving company without researching their services. If you contract with the wrong moving team, you might find yourself overpaying for services or, worse, dealing with an inept team that leaves your belongings damaged or broken.

1. How long has your company been in business?

This question is fairly self-explanatory. A company that’s been in business for longer has likely ironed out its moving strategy. An established company is more likely to have a core team of movers that are dependable and experienced.

2. How do you determine my moving costs?

You should expect to receive a quote from the moving company before signing any paperwork. The quote may be binding (fixed) or non-binding (subject to change). Be sure you understand which type of quote you’re receiving. The company should also be able to provide a clear breakdown of the costs. If you’re interested in packing materials or storage costs, ask about those prices, too.

3. What are some of your accolades & affiliations? 

Some moving companies have won awards for their work. They may be accredited by the BBB or recognized by consumer groups like Angie’s List or Home Advisor. Inquire about these accolades to learn more about their level of professionalism.

4. Can you tell me a little bit about your facility?

This question is particularly important if you’re interested in storing your belongings. Ask about the square footage of the facility (to make sure it’s big enough to hold your items). Details like fire protection, anti-theft systems, and computerized inventories will give you more information about how they keep customers’ belongings safe.

5. What do former customers say about your service? 

Reviews are an easy way to get information about a company’s reputation. Either look up the reviews yourself or have the movers show you their reviews on their website. Companies might also have testimonials from former customers that describe their experience.

6. What steps do you take to protect my property?

A quality moving company won’t just throw your belongings in boxes. They’ll have additional supplies on hand to make sure your items arrive at the destination safely and unharmed. It’s a good sign if a company mentions plastic or paper wrapping supplies, wardrobe boxes, moving blankets and padding, or custom crating. Ask whether they take extra steps to protect your floors and doorways from scratches and chips. 

7. If my items get damaged, what’s the claims process?

Reputable moving companies will have established processes in place for addressing incidents. Protection plans often include Released Value Protection and Full Value Protection. The former reimburses according to an item’s weight while the latter reimburses based on value.

Contact Our Trusted Moving Team Today! 

At Capital City Transfer, we have a team of professional residential movers that’s ready to simplify your move! We’re here to answer all your questions about our company and give you top-tier advice for moving. If you’re ready for your free estimate, all you need to do is call or contact us via our convenient online form!